Support

Most answers are below. For anything about your own licence, use the customer portal or open a ticket from inside the app.

Customer portalSee your licence, release your PC, download invoices, renew and open tickets. Setup guidesBrokers, AmiBroker, MetaStock and Advanced GET, step by step. Contact usSales and general questions. We reply by email within one working day.

Frequently asked questions

AlphaFeed

Why does Zerodha ask me to log in every day?

Kite Connect sessions end each morning by Zerodha's rules. Press Login once a day; AlphaFeed handles the rest.

My charts stopped updating.

Check the status bar: if the broker login expired, press Login. If the internet dropped, AlphaFeed reconnects and fills the gap automatically. The Data up to column shows each symbol's last bar.

Windows says the installer is from an unknown publisher.

Click More info, then Run anyway. You can confirm the file is genuine with the SHA-256 fingerprint on the download page.

Buying

How do I pay?

Online by UPI, card or net banking through Razorpay on the pricing page. The key arrives by email within minutes.

Can I try before buying?

Yes. AlphaFeed runs with demo data without a key, and we give free trial keys for live data — ask us.

Do I get a GST invoice?

Yes, for every payment, in your customer portal and by email.

General

Do you provide market data or tips?

No. We publish software. Market data comes from your own broker API account, and we never give trading advice.

Which brokers are supported?

AlphaFeed works with Zerodha Kite Connect and Shoonya (Finvasia). TradingAgent Pro supports Zerodha Kite, Shoonya and SAMCO.

Does it run on Mac or Linux?

Our products are Windows 10 and 11 (64-bit) applications. On a Mac you can use them in a Windows virtual machine.

Licences

I changed my PC. How do I move my licence?

Release the old PC from Help, Licence / Activate in the program or from the customer portal, then activate the same key on the new PC.

Does the software need internet all the time?

AlphaFeed checks its licence when online and keeps working for up to 7 days without internet. Offline activation is available for PCs that are never online.

I lost my licence key.

The portal needs your key to sign in, so contact us from your purchase email and we will resend it.

Support hours: Monday to Friday, 10:00 to 18:00 IST. Email: support@arestradex.com